Terms & Conditions
Terms & Conditions LOUNGE HOLIDAYS (revised January 2018)
The following Booking Conditions together with the General Information contained on this website form the basis of your contract with J.C. Paterson t/a Lounge Holidays, 1 College Green, Tywyn, Gwynedd, LL36 9BS Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date. “We” and “us” means J.C. Paterson t/a Lounge Holidays.
All bookings are made subject to these booking conditions.
The small print:
1. Making your booking.
Bookings should be made on the booking form above. Names of ALL guests must be entered on the booking form. Once we have received your signed booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation payment advice by email. This payment advice will be sent to the party leader. Please check this payment advice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.
In order to confirm your stay, a deposit of 25% of the full payment (or full payment if booking within 8 weeks of the first day of your intended stay) must be paid at the time of booking. This deposit is not refundable in the event of your cancellation within 70 days of the first day of your intended stay or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than 8 weeks prior to the first day of your intended stay (or at the time of booking if this date has passed). This date will be shown on the payment advice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you.
We can accept payments by cheque, but prefer a BACS or FASTER (internet) payment in GBP. We also have a PayPal facility, for processing debit cards. No fees apply. A £35 booking fee applies to each booking. If you cancel after you have paid a deposit and we have issued a payment advice and confirmed the booking we will apply a £69 administration/cancellation fee
2a Security or Damage Deposit.
You must pay the security/damage deposit 8 weeks before the first day of your intended stay (or at the time of booking if this date has passed). The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay.
If no deductions are required your security deposit will be refunded in full to you within 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
3. Your Contract
a) This agreement is made on the understanding that You (the guests) and Us (the agent) agree that the owner of the property is ‘The Principal Party’ in regards to the letting of this property and that J.C. Paterson t/a Lounge Holidays is only acting as an agent in this agreement.
b) In order to make a booking, the party leader must be at least 21 years old at the time of booking. However, we reserve the right to refuse groups of individuals where the majority is under 28 years of age. The party leader will be responsible for making all payments due to us.
c) This contract and all matters arising out of it are governed by English law and you must agree that any dispute arising out of or in connection with your stay will be dealt with by the courts of England and Wales.
d) Once we receive the signed booking form and 25% deposit, as long as we are satisfied that the booking complies with our terms and conditions, we will confirm the booking by issuing a payment advice, which will be sent to you by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address. If requested, confirmations may be sent by post.
e) We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, neither we nor other service provider (if any) will have any legal responsibility towards you. If anything is not correct, you should tell us immediately.
4. The Cost of Your Stay
When you book, you should pay the deposit amount then due by bank transfer (to the bank account details on the booking form) or by sending us a cheque, made payable to Lounge Holidays. (We only accept payment in pounds sterling.) We must then receive the rest of the money owed no less than 8 weeks before the start of your intended stay. However, if you book less than 8 weeks before the start of your intended stay, we must receive full payment of the total cost when you make the booking. For any accommodation booked less than 2 weeks before your intended stay, you must pay for the booking in full by bank transfer at the time of booking, which must reach our account before the start of your intended stay or by cash, paid in person at our business premises.
If you do not make any payment due in relation to your booking by the appropriate date, we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid at that date.
Please note, changes and errors do occasionally occur. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. You must check the price of your stay at the time of booking.
5. Changes by You
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. Whilst we will endeavour to assist, we cannot guarantee that we will be able to meet such requests. Where an amendment is made, an amendment administration fee of £25.00 will be applied to the cost of your booking, together with any additional costs incurred by ourselves.
6. Cancellation by You
Should you need to cancel your booking once it has been confirmed, the party leader must immediately contact us by using the email address shown on the booking form. The party leader must also confirm the cancellation in writing as soon as possible, sent by recorded delivery, to us at the postal address on your booking form. Your notice of cancellation will only become effective when we receive it in writing at our offices.
6.1 Cancellation Charges
We incur costs from the time we confirm your booking and we may be unable to re-sell your period of stay, therefore cancellation charges apply; see below. If you cancel after you have paid a deposit and we have issued a payment advice and confirmed the booking we will apply a minimum charge of £69 to cover our administration costs, additionally the booking fee of £35 is not refundable.
It is therefore essential that you obtain adequate holiday insurance from the date of the booking. (We also offer holiday insurance – please see the link on our website www.lounge-holidays.co.uk.) Depending on the reason for cancellation, you may be able to reclaim your payments (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
Number of days before the start date of your intended stay that we receive notice to cancel
More than 70 days
29 to 70 days
50% of the total cost
15 to 28 days
75% of the total cost
14 days or less
90% of the total cost
On arrival date or later
It is recommended that you have adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. (We also offer holiday insurance – please see the link on our website www.lounge-holidays.co.uk.
8. Changes and Cancellations by Us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible and, as long as there is time to do so before the departure date, we will offer you three options:
- You can accept the other booking arrangements we offer you.
- You can transfer to another booking (the price may be different from your original booking.)
- You can cancel your booking (together with a refund of any amounts you have paid.)
Following our offer of the other booking arrangements, you must let us know your choice within a reasonable time. If you fail to do so, we will assume that you have chosen to accept the other booking arrangements (option a). The options shown above are not available if any change is a minor one or if the change or cancellation by us arises out of alterations to the confirmed booking which you have asked for.
We regret that we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by ‘Force Majeure’ (see section 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret that we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
9. Force Majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by you or if you otherwise suffer any damage or loss as a result of ‘Force Majeure’. In these Booking Conditions, ‘Force Majeure’ means any event which we or the supplier of the service(s) in question could not even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood and all similar events outside our control.
10. Our Promise to You
10.1 We promise to provide your accommodation with reasonable skill and care. The owner of the property is ‘The Principal Party’ and the owner or us do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is caused by no fault of ours. When we talk of ‘fault’ above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
10.2 The owner of the property is ‘The Principal Party’ and the owner or us will not be responsible for injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
a) the fault of the person(s) affected or any members(s) of their party or
b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
c) an event or circumstance which could not have been predicted or avoided even after taking all reasonable care (see section 9).
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide you.
The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the accommodation in question had been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK, which would have applied if that accommodation had been provided in the UK.
10.3 Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £35.00 per person affected, since you are assumed to have taken out adequate travel insurance at the time of booking.
10.4 Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount that we will have to pay you for such non-personal injury claims, if we are found liable to you on any basis, is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where it can be demonstrated that you have not received any benefit at all from your stay.
11. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. It is essential that you contact us immediately if any problem arises so that it can be sorted out as soon as possible. If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 28 days of returning from your stay, put your complaint in writing to us. Please either send a letter by recorded delivery to Lounge Holidays, 1 College Green, Tywyn, Gwynedd, Wales LL36 9BS or an email to email@example.com.
For all complaints and claims which do not involve death, personal injury or illness, we regret that we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
For general complaints and maintenance problems, please send an email to firstname.lastname@example.org or a text message to 07976 983438, which will be dealt with in work hours (10am to 6pm Mon- Fri, 10am – 2 pm Sat).
For emergencies (serious situations involving injury, death, fire, flooding or major travel delays) please phone 07976 983438.
12. Behaviour, damage and leaving an unreasonable ‘mess’
The party leader accepts full responsibility for any damage or loss caused by them or any member of the party. The security/damage deposit will be used to cover the cost of any damage or unreasonable mess that we have to clear up. In the event of the costs exceeding the value of the security deposit, the difference in cost will be invoiced to the party leader. Payment for the invoice will be expected within 28 days of the date of which it was issued. Failure to pay will result in the party leader being liable for additional costs to cover any legal costs we incur in recovering full payment of our charges.
On arrival, the party leader agrees to read the ‘Rules & Regulations’ of the resort/property and make them clear to all members of the group. These can normally be found in the welcome book. We would hope that you really enjoy your holiday, but please have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the owner, we are entitled, without prior notice, to terminate the occupation by the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility towards such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. We reserve the right to apply a supplemental charge for any undeclared guests.
‘Unreasonable mess’ is defined as:
Smoking is not allowed in any holidays home in the UK as it is classed a ‘public space’ if anyone in your party is found to have smoked in the holiday home we will charge you £15 per half hour to do a deep clean, plus the cost of cleaning any items effected by smoke.
Pets are allowed in some holiday homes by prior arrangement and we charge a £25 fee for allowing one pet. We do not expect the cleaners to have to clear up dog hairs though, so we do expect you to keep on top of that issue and hovers and brushes are provided for that. If you bring a pet and do not inform us we will charge you £50 for properties that accept pets or £50 plus £15 per half hour to do a deep clean of a property that does not accept pets. Pets are not allowed in the bedrooms. If we find that pets have been in a bedroom we will charge you £15 per half hour to do a deep clean of that room.
In Gwynedd the general rubbish is only collected every 3 weeks and the recycling every week. Not sorting out your recycling and rubbish correctly (instructions in the property) causes us major problems, so we will charge you £5 per bag to remove your personal rubbish from inside the holiday home and £20 to sort your recycling if it is nor correctly sorted.
Not cleaning out a barbeque and the equipment left for your use, we will charge £20 to clean this item.
Items left behind will be given to a charity shop at the end of the year. If you request us to post items back items left behind, there is a £10 administration fee plus the cost of P & P
We don’t expect you to thoroughly clean the home, but please leave the holiday home ‘tidy’, that means putting away all items that you have used in the home were found and off course the cleaners will clean thoroughly when you leave.
We don’t mind emptying a dishwasher of clean dishes (that’s expected) but we do expect you to wash up and put away other kitchen equipment, pots and pans etc. If you leave dirty dishes or items on the drainer etc.; we will charge you £10 per half hour to deal with it.
In line with all self-catering companies, we do ask you to strip the beds before you leave. (This is a sensible hygiene issue) we will charge you £5 per room if you do not strip the beds.
13. Special Requests and Medical Problems
If you have any special requests, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not constitute a breach of contract on our part. We regret that we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings, subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking, so that we can advise you as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If special requirements are not disclosed at the time of booking and are therefore not accommodated by us, it will not mean that we have broken our contract with you.
14. Passports, Visas and Health Requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas, where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British Citizen or hold a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country or countries to or through which you are intending to travel.
15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your stay (including the price) on your booking acceptance.
16. Disclaimer for use of a hot-tub or swimming pool (if provided) and charges for misuse
Guest have use of the hot-tub jacuzzi or swimming pool, on the full understanding that they use it in an accordance with the instruction provided at the property and that Lounge Holidays and or the owner do not accept any responsibility for death, personal injury or failure of the equipment in connection with the use of this hot-tub. If you use the hot-tub jacuzzi or swimming pool and its equipment incorrectly or do not follow the instruction provided at the property, we will hold you fully responsible for any loss or damage caused to it and any associated equipment provided. It is your responsibility to keep safe the associated equipment provided. We draw particular attention to the instruction that all guest shower and remove make up, deodorants and sun tan lotion before using the hot-tub jacuzzi or swimming pool Guests with fake tan applied are not permitted to use the hot-tub jacuzzi or swimming pool . The water is changed & treated in accordance with the manufacturer’s instructions, but if we need to do an unscheduled change of the water as a result of incorrect use, we will charge you the cost.
I confirm (party leader) that on behalf of all persons included on this booking form, by whom I am authorised to make this booking, that we have ALL read the above disclaimer and that I agree to indemnify J.C. Paterson t/a Lounge Lettings and the owners of the property against any claim for death or personal injury incurred in using the hot-tub jacuzzi or swimming pool located at the above property.
Signed __________________________Print name_____________________